Shipping policy

Stwrap, LLC currently ships orders placed through Stwrap.com within the United States only.

Processing time refers to the time required to prepare, produce, and package your order before it is provided to the shipping carrier. Delivery time begins after the carrier receives your package.

Business days are Monday through Friday, excluding U.S. holidays.

1. Processing Times

In-Stock & Ready-Made Stwraps

In-stock and ready-made products generally ship within 1 business day after your order is received.

This may include certain officially licensed collegiate and professional sports Stwrap products originally produced under license by WinCraft and available while remaining inventory lasts.

Custom & Personalized Stwraps

Custom and personalized Stwrap orders of 1–29 units generally require up to 3 business days for production before shipment.

Production time begins after we receive the information, photographs, artwork, personalization, and other materials necessary to produce your order.

If we need additional information from you before we can produce your order, processing time may be delayed until that information is received.

Bulk & Corporate Orders

Bulk and corporate orders of 30 or more units generally require approximately 15–30 business days for production after final artwork, specifications, quantities, and other required order details have been approved.

Production times for large-volume orders may vary depending on quantity, customization, materials, and current production capacity. Any specific production schedule agreed to in writing for a bulk or corporate order will control over these general estimates.

2. Shipping Methods & Delivery Estimates

Most Stwrap.com orders are shipped via USPS, although we may use another carrier depending on the size, weight, destination, or requirements of the order.

For Standard Shipping, please allow up to 5 business days for estimated delivery after your order ships.

Delivery dates and carrier transit times are estimates and are not guaranteed.

Once an order has been transferred to the carrier, delivery may be affected by weather, carrier delays, holidays, service disruptions, peak shipping periods, or other circumstances outside Stwrap's reasonable control.

3. Free Shipping on Qualifying Orders

Stwrap currently offers free standard shipping on qualifying Stwrap.com orders of $50 or more, subject to the terms displayed on the Site at the time of purchase.

Unless otherwise stated:

The qualifying subtotal is calculated after discounts and before applicable taxes and shipping charges.
Free shipping applies to eligible orders shipped to a qualifying U.S. address.
Free shipping uses our standard shipping method.
Expedited or upgraded shipping services, if offered, are not included.
Free shipping applies only to purchases made directly through Stwrap.com.
Stwrap may modify or discontinue a free-shipping offer prospectively at any time.

Custom and personalized Stwrap orders are eligible for the standard Stwrap.com free-shipping offer when the qualifying order threshold is met, unless otherwise stated at checkout.

4. Bulk, Wholesale & Special Orders

Unless specifically included in a written quote, agreement, promotion, or checkout offer, standard Stwrap.com free-shipping promotions do not apply to:

Wholesale orders.
Retail or merchandising programs.
Bulk and corporate orders.
Fundraising or special-volume programs.
Orders with separately negotiated pricing or shipping terms.

Shipping costs and methods for these orders may be quoted separately based on quantity, destination, packaging, and delivery requirements.

5. Order Tracking

When tracking is available, you will receive shipping confirmation and tracking information at the email address associated with your order.

Tracking information may take time to update after a shipping label is created or the package is transferred to the carrier.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error, contact us as soon as possible. We will attempt to update the address if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed after an order is submitted.

Stwrap is not responsible for delivery delays or failed deliveries resulting from inaccurate or incomplete shipping information supplied by the customer, except as otherwise required by applicable law.

Additional shipping charges resulting from an incorrect customer-provided address or reshipment may be the customer's responsibility.

7. Lost, Missing, or Delayed Packages

If your package appears delayed, please review the carrier's tracking information first.

If tracking indicates that a package was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around the delivery location.
Check with household members, neighbors, building management, or others who may have accepted the package.
Contact the carrier when appropriate.
Contact Stwrap if you still need assistance.

We will make reasonable efforts to assist with carrier-related shipping issues.

A carrier's delivery scan does not automatically prevent us from reviewing a legitimate shipping issue, but replacement or refund eligibility will depend on the circumstances and applicable law.

8. Damaged or Incorrect Orders

If your Stwrap order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery and provide:

Your order number.
A description of the problem.
Clear photographs showing the issue when applicable.

If we confirm that an item was damaged or defective upon arrival or that Stwrap made a production or fulfillment error, we will provide an appropriate replacement or refund at no additional cost in accordance with our Return & Refund Policy.

9. Returns & Exchanges

Returns, refunds, replacements, exchanges, and custom-product claims are governed by our Return & Refund Policy.

Eligible non-custom returns must be authorized by Stwrap before being shipped back. Customers are responsible for return shipping costs for eligible standard returns unless the return results from a confirmed damaged or defective product or a Stwrap production or fulfillment error.

Custom and personalized products are final sale except for damaged or defective products, Stwrap production or fulfillment errors, or as otherwise required by applicable law.

Products purchased from a third-party retailer, marketplace, reseller, distributor, or other seller are subject to the original seller's applicable shipping, return, and refund policies. Stwrap.com does not process standard returns or refunds for products purchased from third parties.